If your team is picking reasonable action items but not delivering, how would you address the situation?
During a Sprint Retrospective, the members of a Scrum Team would usually pick some action items — tasks to be done — and include them in the upcoming Sprint Backlog. If these action items are subsequently not completed in a timely manner, the Scrum Master needs to follow up.
A team might not be completing the action items they’ve picked because they’ve run into an external impediment. If this is the case, the Scrum Master has to address the cause, and the team can then catch up during a later Sprint.
However, if there is no external impediment, the problem is likely due to motivation, attitude, or personal issues within the Scrum Team. In this latter case, the Scrum Master needs to provide the team members with sufficient encouragement or motivation to overcome the problem — a Scrum Team is self-organizing.
If a team is not completing the action items they’ve picked and the problem ultimately cannot be resolved, picking action items becomes a useless exercise and the Scrum Team’s continuous improvement effort will suffer as a result.
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